Shipping Info/Returns

Shipping & Returns Policy

Order Processing
All orders are processed and dispatched within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email once your order is placed and a shipping confirmation with tracking once it has been dispatched.

Delivery Times
We ship worldwide. Once dispatched, orders typically arrive within 7-14 business days. Delivery times are estimates and may occasionally be longer due to customs processing, carrier delays, or peak seasons.

Shipping Costs
There are no additional costs. We offer free shipping on all orders. 

Order Tracking
Every order includes a tracking number, sent to your email once your order ships. Please allow 24-48 hours for tracking information to update.

Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the customer's responsibility and are not included in the product or shipping price. LORVYN is not responsible for delays caused by customs.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us at contact@lorvyn.co as soon as possible and we'll do our best to update it before dispatch.

Lost or Delayed Packages
If your order hasn't arrived within [20] business days of dispatch, please contact us at contact@lorvyn.co with your order number and we'll work with the carrier to resolve it.

Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within [7] days of delivery with your order number and photos, and we'll send a replacement or issue a refund.

Returns
We accept returns within [30] days of delivery. To be eligible, items must be [unused and in their original packaging]. To start a return, email contact@lorvyn.co with your order number and reason for return. Return shipping costs are [the customer's responsibility / covered by us], unless the item was damaged or incorrect.

Refunds
Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued to your original payment method within [5–10] business days.

Contact Us
Questions about your order? Reach us at contact@lorvyn.co and we'll respond within [24–48 hours].